Back Office

 

BACK TO MAIN INDEX

 

Patient Advisor Supervisor

  • Leanne

Leanne leads the Patient advisor team, ensuring an efficient and professional manner is maintained.

Patient Advisors 

Our Patient Advisors ensure an effective and efficient reception service is provided to patients and visitors to the Practice. They advise patients on all general enquiries, explain procedures to assist patients in accessing practice services effectively and also process appointment requests from patients by telephone and in person, care navigating patients to the most appropriate service.

  • Tracey
  • Kerry
  • Claire
  • Yvonne
  • Jeanette
  • Betty
  • Katie
 

Practice Administrators 

Our Practice Administrators undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team.

  • Kay - Senior Practice Administrator
  • Odette - Team Administrator
 

Emma: Patient Services Manager

Emma coordinates all aspects of frontline patient services including motivating and managing Practice Administrators & Patient Advisors. Emma supports the Business Manager in leading the team, promoting collaborative working & learning and development.

 

Emma & Leanne: Interim Business Manager's

Emma and Leanne manage all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.