Ongoing IT System Issues

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We are currently dealing with a regional IT network problem, which is affecting some of our practice systems. This may result in delays to appointments, prescriptions, referrals, test results, and telephone or online responses.

Please be assured that our IT support team is actively investigation and working to restore full service as quickly as possible. It remains our top priority to continue providing safe patient care throughout this period.

What this means for our patients

• Appointments and requests may take longer than usual to process
• Some services may need to be managed manually or rescheduled
• Our team may need to verify information more than once during your contact with us

Your support makes a difference

We understand how frustrating delays can be, and we truly appreciate your patience and understanding while these issues are ongoing.

We kindly remind all patients that our practice staff are doing their best under challenging circumstances. Please treat our team with respect and kindness when contacting or visiting the practice. Aggressive, abusive, or disrespectful behaviour will not be tolerated.

Thank you for your patience and understanding during this period. We will provide updates here as and when more information becomes available.

ICB Primary Care Team

Published: Apr 23, 2026